1. Your order will remain protected under our 7 days free easy replacement & exchange policy. Although all our products are mechanically & manually tested for quality & durability but in a very rare case if you find them defective or damaged, may simply ask for replacement or exchange.
2. All Zebriana® eyeglasses are covered under 60 days warranty. (For customers who bought after 18th-Aug-2019).
3. Information regarding manufacturing defect or damage in transit or any other type of dissatisfaction should be brought to our notice via Email within 24 hours from time delivery at buyer’s premises.
4. We carefully incorporate the appropriate lenses as per the prescription details provided by the buyer. It is the responsibility of the buyer to provide the accurate & latest eye prescription. Free replacement/ exchange will not be provided if you later realize that the prescription details that you provided to us were not appropriate. This may attract lens charges & handling fees.
5. We promise to repair any repairable issue with the eyeglasses that arises within the said warranty period. Scratches fall under physical damage category and hence can not be covered under warranty.
6. Any damage due to inappropriate handling, improper maintenance or tampering are not covered under warranty.
7. We may refuse to provide replacement or exchange if it is concluded that the item has damaged because of buyer’s mishandling or fault.
8. Dispatch the item(s) back to our distribution center within 48 hours of intimation. Courier tracking number or Airway Bill Number should be shared with us as soon as possible.
All replacement, cancellation or exchange related issues must be documented through email firstname.lastname@example.org