Replacement | Exchange | Refund | Cancellation Policy
- Your order will remain protected under our 7 days free easy replacement & exchange policy. Although all our products are mechanically & manually tested for quality & durability but in a very rare case if you find them defective or damaged, may simply ask for replacement or exchange.
- All Zebriana eyeglasses are covered under 30 days warranty.
- Information regarding defect or any other type of dissatisfaction should be brought to our notice via Email or Chat within 7 days of the delivery at buyer’s premises.
- We carefully incorporate the appropriate lenses as per the prescription details provided by the buyer. It is the responsibility of the buyer to provide the accurate & latest eye prescription. Free replacement/ exchange will not be provided if you later realize that the prescription details that you provided to us were not appropriate.
- We promise to repair any issue with the eyeglasses that arises within the said warranty period.
- We may refuse to provide replacement or exchange if it is concluded that the item has damaged because of buyer’s mishandling or fault.
- Dispatch the item(s) back to our distribution center within 48 hours of intimation. Courier tracking number or Airway Bill Number should be shared with us as soon as possible.
- Due to the lighting conditions at the time of photo-shoot, the color shadeofeyeglasses/ lenses may slightly vary from the actual color shade.
- You will be asked to choose any other product if the same item that you ordered is not in stock.
- No refund will be provided in any case but replacement & exchange are welcome.
- Maximum times any purchased product will be entitled for replacement or exchange is twice and the transit cost incurred to send the glasses back to our distribution center shall be borne by the customer.
- Cancellation can be made anytime before it is dispatched from our distribution center (usually within 10 hours from the time of order).
All replacement, cancellation or exchange related issues must be documented through email