Replacement/ Exchange/ Return Policy

Replacement | Exchange | Refund | Cancellation Policy

  • Your order will remain protected under our 7 days free easy replacement & exchange policy. Although all our products are mechanically & manually tested for quality & durability but in a very rare case if you find them defective or damaged, may confidently ask for replacement or exchange.
  • Information regarding defect or any other type of dissatisfaction should be brought to our notice via Email or Chat within 7 days of the delivery at buyer’s premises.
  • All eyeglasses are covered under 30 days warranty.
  • We may refuse to provide replacement or exchange if it is concluded that the item has damaged because of buyer’s mishandling or fault.
  • Dispatch the item(s) back to our distribution center within 48 hours of intimation. Courier tracking number or Airway Bill Number should be shared with us as soon as possible.
  • Due to the photographic conditions, the actual color shade of the products may slightly vary than they appear in the picture. This should not be a matter of dispute.
  • You will be asked to choose any other product if the same item that you ordered is not in stock.
  • No refund will be provided in any case but replacement & exchange are welcome.
  • We promise to repair any issue with the eyeglasses that arises within the said warranty period.
  • Maximum times any purchased product will be entitled for replacement or exchange is twice and the transit cost incurred to send the glasses back to our distribution center shall be borne by the customer.
  • We carefully incorporate the appropriate lenses as per the prescription details provided by the buyer. It is the responsibility of the buyer to provide the accurate & latest eye prescription. Free replacement/ exchange will not be provided if you later realize that the prescription details that you provided to us were not appropriate.
  • Cancellation can be made anytime before it is dispatched from our distribution center.

For replacement or exchange related issues please contact us

sales@zebriana.in